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Contact Technical Support
Before phoning your local regional BSTS
support center, please collect as much of the recommended
preparation information as possible.
All regional support centers operate during local office
hours.
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Americas
Asia-Pacific
- Email
North-East Asia
- TM_Asia@agilent.com
South Asia-Pacific
- TM_AP@agilent.com
- Australia
Phone: 1-800-629-485
- China
Phone: 800-810-0189
- Hong Kong
Phone: 800-930-871
- India
Phone: 1-600-112-929
- Korea
Phone: (82-2) 2004-5004
Toll Free: 080-769-0800
- Malaysia
Phone: 1-800-888-848
- New Zealand
Phone: 0800-738-378
- Phillippines
Phone: (63-2) 842-6802
Toll Free: 1-800-1651-0170
- Singapore
Phone: 1-800-375-8100
- Taiwan
Phone: 0800-047-866
- Thailand
Phone: (66-2) 268-1345
Toll Free: 1-800-226-008
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Japan
Europe
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If you require support for a product other
than BSTS, or if you require support in a language that cannot be
provided from one of the above centres, please refer to the
complete list of Agilent Support Centres to find your local
support contact.
Recommended Preparation
The BSTS regional support center will typically
ask for the following information to help them solve your call.
The more of this information you have available before phoning BSTS
support, the faster they will be able to assist you.
- your name
- your contact details (phone or email)
- BSTS serial and model number
- approximate purchase date
- software version
- software applications installed
- hardware interfaces installed
- details of problem
- details of any support contracts
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