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Layer 4-7 Test Solution

 

Contact Technical Support


Contact Regional Support

Before phoning your local regional NetworkTester Solution support center, please collect as much of the recommended preparation information as possible. All regional support centers operate during local office hours.

Americas

Asia-Pacific

  • Email
    North-East Asia
    - TM_Asia@agilent.com
    South Asia-Pacific
    - TM_AP@agilent.com
     
  • Australia
    Phone: 1-800-629-485
  • China
    Phone: 800-810-0189
  • Hong Kong
    Phone: 800-930-871
  • India
    Phone: 1-600-112-929
  • Korea
    Phone: (82-2) 2004-5004
    Toll Free: 080-769-0800
  • Malaysia
    Phone: 1-800-888-848
  • New Zealand
    Phone: 0800-738-378
  • Philippines
    Phone: (63-2) 842-6802
    Toll Free: 1-800-1651-0170
  • Singapore
    Phone: 1-800-375-8100
  • Taiwan
    Phone: 0800-047-866
  • Thailand
    Phone: (66-2) 268-1345
    Toll Free: 1-800-226-008
 

Japan

Europe

Note: If you require support for a product other than the NetworkTester Solution, or in a language that cannot be provided from one of the listed centers, please refer to the complete list of Agilent Support Centers to find your local support contact.

 

Licensing

You can request to convert a trial licenses to permanent ones online.

Other Contact Options

Recommended Preparation

The NetworkTester Solution regional support center will typically ask for the following information to help them solve your call. The more of this information you have available before phoning the support center, the faster they will be able to assist you.

  • your name
  • your contact details (phone or email)
  • NetworkTester serial and model number
  • approximate purchase date
  • software version
  • software applications installed
  • hardware modules installed
  • details of problem
  • details of any support contracts